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> Posted by Juan Blanco, Associate, Financial Inclusion 2020, CFI
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In the client protection section of the FI2020 Roadmap to Financial Inclusion, a specific recommendation was made for financial providers to embrace consumer protection as part of their professional identity, and applying a “financial consumer bill of rights” was identified as a key action point.
Looking into the state of this industry area for our upcoming FI2020 Progress Report on Financial Inclusion, I came to realize that the subject of consumers’ bills of rights is not as straightforward as it seems. Although the recommendation from the roadmap was aimed specifically at providers, the truth is that this is an area where a diversity of players is getting involved. I found a range of approaches: codes of conduct, codes of ethics, charters of rights, and bills of rights, coming from a wide spread of stakeholders, from MFIs to global associations to governments. At the heart of each of these initiatives was the same objective: for service providers to operate ethically and responsibly.
> Posted by Center Staff
December 31st is the first application deadline for the 2013 Harvard Business School-Accion Program on Strategic Leadership for Microfinance.
The Program – the world’s first education course to provide high-level management and leadership training for those shaping the microfinance industry – will be held April 1-6 at the HBS campus in Cambridge, Massachusetts. As in previous years, the course will employ the HBS-pioneered case method approach in which participants work through real-life situations and decisions while exploring the key issues shaping financial inclusion.
Past Program participants encompass an array of financial inclusion leaders, including executives from microfinance institutions to conventional commercial banks and policymakers. Here’s what a few of them have said about their experiences with the Program:
> Posted by the Smart Campaign
The Smart Campaign is pleased to announce the release of a new tool to be used during the “Compulsory Group Training” portion of many group lending methodologies.
The tool – available for download on the Smart Campaign website – is designed to help microfinance institutions incorporate the Client Protection Principles into their compulsory group trainings (CGT). These trainings are group-level customer education programs MFIs use to interact with and screen prospective clients. CGTs are conducted by institutions practicing village banking methodology, and Grameen-style Joint Liability Group methodology, prior to the client group’s obtaining credit. The trainings are often the first formal interaction between the prospective clients and the MFI.
>Posted by Maggie Long
Since the Smart Campaign was launched in 2009 we have had the opportunity to
engage with many endorsing organizations to learn about a wide range of creative client protection initiatives being implemented around the globe.
To celebrate and share the efforts of our endorsers, we have officially launched an Endorser Spotlight section on our website. Every 2 weeks we will post a new spotlight highlighting a Campaign endorser and their client protection practice. Read the rest of this entry »
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