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Client Protection from the First Point of Contact

December 21, 2012 in Center for Financial Inclusion, Client Focus, Client Protection, Financial Inclusion, Microfinance, Resources, Smart Campaign | Tags: , , , , , , , , , , , | by | 1 comment

> Posted by the Smart Campaign

The Smart Campaign is pleased to announce the release of a new tool to be used during the “Compulsory Group Training” portion of many group lending methodologies.

The tool – available for download on the Smart Campaign website – is designed to help microfinance institutions incorporate the Client Protection Principles into their compulsory group trainings (CGT). These trainings are group-level customer education programs MFIs use to interact with and screen prospective clients. CGTs are conducted by institutions practicing village banking methodology, and Grameen-style Joint Liability Group methodology, prior to the client group’s obtaining credit. The trainings are often the first formal interaction between the prospective clients and the MFI.

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