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“Never Waste a Good Crisis”
January 7, 2016 in Branchless Banking, Center for Financial Inclusion, Client Focus, Client Protection, Events, Financial Education, Financial Inclusion, Governance, Microfinance, Policy, Resources, Smart Campaign, Technology | Tags: Client Protection, Global Microscope, Grameen Capital India, Inclusive Finance Summit, India, MFIN, Microfinance, MicroSave, PMJDY, Responsible Finance India, Social Performance Management, Social Performance Task Force, The Smart Campaign | by Center for Financial Inclusion | Leave a comment
> Posted by Jeffrey Riecke, Senior Associate, CFI
India has received much fanfare for its financial inclusion efforts in recent years. A few weeks ago we declared it our Financial Inclusion Country of the Year for 2015 in recognition of the major steps it took, which resulted in achieving the greatest improvement in its Global Microscope score between 2014 and 2015. It recently granted new bank licenses that dramatically diversify and grow the country’s services landscape, widely applied new cost-saving technologies like biometric identification, and rolled-out historically ambitious public programs like PMJDY that dramatically reduce the portion of the population that is unbanked.
“Never waste a good crisis” said Royston Braganza, CEO of Grameen Capital India, at the Inclusive Finance Summit in Delhi last month, referring to the Andhra Pradesh crisis of 2010. The recently-released Responsible Finance India 2015 analyses the current state of practice on responsible finance and social performance management in India. In light of that report, Braganza questioned, “Have we learned from our mistakes?”
Responsible finance centers on client protection and market conduct, and has been extended in recent years to include many other good corporate citizenship issues such as employee management, governance, and social performance monitoring.
By way of context, here are a few numbers on the present-day BoP Indian finance landscape:
- Across MFIs in India’s MFIN network, which represent roughly 90 percent of MFIs in the country, loan books grew by 64 percent in the last fiscal year, compared with 43 percent in the year prior and 4 percent in the year before that.
- In total, MFI outreach in the country accounts for about 100 million clients.
- Reportedly, through PMJDY 180 million new bank accounts have been opened over the past year, and adjacent schemes covering insurance, pensions, and credit have been implemented, as well.
- For the first time in a decade, the RBI granted new bank licenses last year – to Bandhan Bank and IDFC. Bandhan now has 500 branches and over 2,000 service centers across 24 states. Sixty-five percent of IDFC’s first 23 branches are located in rural areas of Madhya Pradesh.
- Under the RBI’s newly created categories of payment banks and small finance banks, 11 and 10 providers, respectively, have received new licenses, further expanding the network of providers serving the poor.
Fostering Responsible Finance in Myanmar’s Infant Industry
May 22, 2014 in Center for Financial Inclusion, Client Focus, Client Protection, Microfinance, Policy, Smart Campaign, Social Performance | Tags: Banana Skins, CGAP, Client Protection, Client Protection Principles, Complaint Resolution, Fair Treatment, India, Microfinance, MIX Market, Myanmar, Product Design, Regulation, Smart Assessments, Social Performance Management, SPTF, The Smart Campaign, Transparency, Truelift, UNCDF, UNDP | by Center for Financial Inclusion | Leave a comment
> Posted by Hema Bansal, India Director, the Smart Campaign
As a child growing up in India, I was always intrigued by stories from Myanmar, but disturbed by conflicts that it had witnessed. Not knowing much about the country, as an adult I still had an innate desire to visit. On May 7th and 8th, I attended the Responsible Finance Seminar, organized by Entrepreneurs du Monde (EDM), held in Myanmar’s city of Yangon. I was completely awed by the mystical peace of the city, I was also impressed by the demonstrations of support at the seminar for instilling client protection in Myanmar’s microfinance industry. It’s a great opportunity for a young market to secure responsible practices from its outset.
Myanmar, the second-largest country in Southeast Asia, remains one of its poorest. Decades of isolation have severely affected its development. In terms of financial inclusion, a large proportion of the population in Myanmar relies on informal lenders. The formal sector only serves about 20 percent of the population, largely because of the existing financial institutions’ limited capability.
In May 2011, President Thein Sein publicly recognized microfinance as a means of development by enabling local and foreign investors to establish fully privately-owned MFIs. Since the rationalization of licensing in Myanmar, around 110 MFIs have been registered. Deposit-taking institutions have been allowed to set-up shop rather easily due to low minimum capital requirements and the absence of separate prudential regulations from non-deposit-taking institutions, such as rules pertaining to reporting standards and portfolio quality management.
Input Needed on SPTF’s Universal Standards for Social Performance Management!
May 1, 2012 in Client Focus, Social Performance | Tags: Social Performance Management, Social Performance Task Force | by Center for Financial Inclusion | Leave a comment

> Posted by Center Staff
As the microfinance industry works to make clients central to their mission and practice, the value of guidelines for Social Performance Management (SPM) becomes ever-more apparent. The Social Performance Task Force (SPTF) is addressing this need by developing standards that can be used by microfinance institutions, associations, networks, and all stakeholders to assess and improve efforts in SPM – and your input is needed!
The current version of the “Universal Standards for Social Performance Management” was developed through broad industry consultation and is composed of six sections: Read the rest of this entry »


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