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> Posted by Sergio Guzmán, Lead Specialist, the Smart Campaign, CFI
In preparation for the launch of its Certification Program, the Smart Campaign’s Straight Talk blog series highlights standards that may be overlooked by microfinance institutions but that are an important part of client protection. This seventh post in the series by Sergio Guzman describes what aggressive sales practices are and makes a call to industry practitioners to help further identify practices we’d like to see disappear.
“You know, Sergio, I strive to do what is best for my clients, but the competition makes it very difficult for me to be transparent. They use very aggressive sales techniques,” said a microfinance provider in a country that I won’t disclose. “What are these aggressive sales techniques?” I inquired with curiosity.
Sadly I have had similar discussions during many of the Smart Assessments I have done throughout my time at the Campaign. There appears to be a unified consensus among providers that they are treating their customers adequately, but that the competition behaves badly. Sometimes I think that aggressive, non-transparent practices may be everywhere!
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