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> Posted by Center Staff
This post is part of Financial Inclusion Week, a week of global conversation on advancing financial inclusion. This year’s theme was keeping clients first in a digital world. Throughout the week participants shared their thoughts in events and webinars, on social media, and through blog posts.
Well, that’s a wrap. Last week, the global financial inclusion community came together to explore the key actions needed to keep clients first in a digital world. Over 45 partner and contributing organizations in 19 countries drove the conversation through events, and on social media hundreds shared insights with the hashtag #FinclusionWeek.
While October 21st marked the official end of Financial Inclusion Week 2016, there are still a few Financial Inclusion Week events happening this week, including a webinar on G2P payments and an exploration of the challenges to women entrepreneurs in India. Stay tuned for event recap pages on each of the Week’s events as well as an electronic magazine highlighting the insights shared throughout the week. Additionally, visit the Financial Inclusion Week website for a full rundown of partners, events, and a social media feed.
We would like to thank all of the Financial Inclusion Week partners and contributors. You came together to make this Week a success, and we are all inspired by your commitment to advancing financial inclusion. For a full list of partners, visit the Financial Inclusion Week homepage. We hope that all who participated will continue to explore how to protect and empower clients in an increasingly digital financial ecosystem.
Here is a recap of day five. If you missed any of the other recap blog posts, you can find them all here on the CFI blog, as well as a number of thought pieces from Tilman Ehrbeck of Omidyar Network, Elisabeth Rhyne of CFI, and John Hartman of Equifax.
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> Posted by Center Staff
Janautthan Samudayic Laghubitta Bikash Bank Limited event in Nepal
This post is part of Financial Inclusion Week, a week of global conversation on advancing financial inclusion. This year’s theme is keeping clients first in a digital world. Throughout the week participants will share their thoughts in events and webinars, on social media, and through blog posts. Add your voice to the conversation using #FinclusionWeek.
It is day three of Financial Inclusion Week 2016 and while we are sad to be more than half-way through, we are so excited by the conversations that have already happened! Already, Financial Inclusion Week events have taken place in South Africa, the United Kingdom, Nepal, and Tanzania, among other locations.
Before we dive into a recap of the events that happened yesterday – we encourage you to take another look at the list of webinars happening during the rest of the week and register today to participate. Additionally, we encourage you to join the Twitter conversation with #FinclusionWeek. Starting today, CFI (@CFI_Accion) will be asking a number of questions to the Financial Inclusion Week community focused on the theme, keeping clients first in a digital world.
What’s Happening
In Luxembourg yesterday, the ADA held a panel discussion exploring keeping clients first in mobile banking and microfinance. The conversation was led by Laurent de la Vaissière, Director of the Information & Technology Risk Department at Deloitte and included Devyani Parameshwar, Lead Development Manager of M-PESA at Vodafone, and James Onyutta, Managing Director of Musoni Kenya. You can watch the full conversation below.
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> Posted by Elisabeth Rhyne, Managing Director, Center for Financial Inclusion at Accion
This post is part of Financial Inclusion Week, a week of global conversation on advancing financial inclusion. This year’s theme is keeping clients first in a digital world. Throughout the week participants will share their thoughts in events and webinars, on social media, and through blog posts. Add your voice to the conversation using #FinclusionWeek.
A lot happens in even the simplest meeting between two people. Instantly, and without thinking, each person observes the other’s appearance and body language. As their eyes connect, they form impressions and make judgments about each other. Whether it’s a smile, a handshake, or the response to a question, the information and emotional content that passes in simple acts can be far richer than the words exchanged.
It has long been important for banking operations to ensure that when customers meet staff, whether at the teller window or in the marketplace, the interactions build customers’ trust and convince them to use the institution’s services. At the same time, crucial information about the customer would flow back to the bank.
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