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> Posted by Kim Wilson

Predictably, the long tentacles of financial inclusion have coiled themselves around the most vulnerable targets of humanitarian aid: low income refugees, migrants and displaced populations (hereon: “refugees”).

Just as predictably, the financial inclusion agenda is driven by suppliers (aid providers, donors, financial intermediaries and governments). Few refugees are demanding to be included in a digital/formal ecosystem. That does not mean they don’t appreciate the shelter, food and cash that humanitarian agencies have mustered on their behalf. They do. They also appreciate the efforts of those same agencies to make cash assistance easier. E-cash that can be transformed into physical cash at convenient times and places is an example. Use of debit cards at ATMs to withdraw cash from digital accounts can cut valuable time otherwise spent waiting in long cash distribution queues. Very appreciated, indeed.

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> Posted by Sonja Kelly, Director of Research, CFI

A customer waits to collect money at the Juba Express money transfer company in Mogadishu, Somalia. 

This post is part of a series examining the global phenomenon of de-risking and its impact on financial inclusion. To investigate this issue, CFI staff partnered with Credit Suisse Global Citizen Rissa Ofilada, a compliance lawyer based in the Philippines, to undertake a literature review and conduct interviews with key players in the conversation on de-risking.

This is not a rhetorical question—I really do want to know. As we’ve put out a modest blog series about de-risking, I’ve been thinking about regulations on anti-money laundering and combating the financing of terrorism (AML/CFT). Are stringent regulations and dramatic consequences for non-compliance really necessary? Is it fair to expect the financial system to bear so large a burden? Would it be better for everyone if the onus were on law enforcement to detect and eliminate illicit activity and financial institutions just had to cooperate where necessary?

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> Posted by Sonja Kelly, Director, CFI

A recent Facebook promotion by a U.K. coffee shop offered,  “Like us on Facebook and get a free coffee!” This line would totally get me. Wait… all I have to do is click one little button, and I can save $2? Sign me up!

A free cup of coffee, however, was not the only thing that customers received when they liked the coffee shop’s Facebook page. They also got a very “personalized” experience, complete with the barista at the coffee shop rattling off their job, religion, birthdate, address, mother’s maiden name, and more.

Check out the video that documented the customers’ experiences here:

(My favorite part is when the barista says to the customer, “Oh, we know everything about you, Martin.”)

As part of the CFI Fellows Program one of our fellows, AJ Mowl, has been looking at some of the pros and cons of leveraging consumer data for financial inclusion. As she has relayed to me some of the basic facts about big data, I have become more and more aware of just how big big data is—and what the consequences are when I trade access to my data for services.

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> Posted by Jeffrey Riecke, Communications Specialist, CFI

You could say it’s like watching a car crash in slow motion. In certain industries, for talented individuals, as sure as their rise to fame is their fall to bankruptcy, or at least, to mountains of debt. Ever since the meteoric rise of certain cash-bloated industries, like sports, music, and film, to name a few, we’ve seen star after star go from being set-for-life to being, astonishingly, in dire financial straits.

The latest to be added to this list? Kayne West. The divisive hip-hop titan and cultural icon recently revealed that he is more than $50 million in personal debt*. The announcement came a few weeks ago at the tail end of the media circus surrounding his most recent album release. Along with the album, he launched a new fashion line – both to generally positive reviews. Arguably at the height of his talents in both pursuits, one wouldn’t suspect Mr. West of being in the red. In fact, in multiple songs on his new album his lyrics suggest otherwise: “10 thousand dollar fur for Nori, I just copped it, yo!” (Nori is his two-year-old daughter, who does indeed dress very well.) Kanye’s financial problems are so great that he took to Twitter to publicly ask Facebook CEO Mark Zuckerberg and Google Co-Founder Larry Page for money so that he could continue to make his art. It remains to be seen if the tech billionaires will bankroll the self-proclaimed “most important living artist”.

Along with Kanye, famous musicians who have gone bankrupt over the years include Marvin Gaye, David Crosby, Vanilla Ice, Jerry Lee Lewis, MC Hammer, and George Clinton. We could go on. Big names, which alludes to a big (and potentially growing) problem.

In the world of professional sports, financial stress is extremely well-documented. By the time they have been retired for two years, 78 percent of National Football League (American football) players have either gone bankrupt or are under financial stress. Within five years of retirement, roughly 60 percent of former National Basketball Association players are broke.

How does this happen? And should we care?

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> Posted by Robyn Robertson, Training and Capability Development Lead, Good Return

Disruption and breakthrough innovation often comes from huge need, unmet latent demand, and not enough resources for traditional solutions to work!

The financial inclusion space is changing rapidly in Cambodia. Competition is intense, with 36 commercial banks, 11 specialized banks, 38 microfinance institutions, and over 400 NGOs currently applying for financing licenses. As this congested sector moves forward, catering to an increasingly digitally connected and aspirational market, the population is offered a sprawling range of new money management and credit options.

As consumer credit and digital financial products become more accessible in Cambodia, there is increasing risk that Cambodia’s youth (who represent newer and less experienced consumers) and the very poor (who are more vulnerable to economic shocks) can be harmed through becoming over-indebted, falling victim to scams, predatory pricing or poorly suited financial products.

For services perceived to be ‘essential,’ such is the case with financial services, the potential for consumer dissatisfaction is great if there is a gap between what consumers expect and what they experience or observe.

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> Posted by Andrew Fixler, Freelance Journalist

On August 4, Facebook received approval on a patent it had purchased in a bundle from the defunct social network Friendster. It primarily describes a mechanism to weed out content depending on whether it travels via trusted nodes in a user’s social network. This might not have caused much of a stir, had it not been for entrepreneur and blogger Mikhail Avady’s revelation that the patent also includes the following application:

“In a fourth embodiment of the invention, the service provider is a lender. When an individual applies for a loan, the lender examines the credit ratings of members of the individual’s social network who are connected to the individual through authorized nodes. If the average credit rating of these members is at least a minimum credit score, the lender continues to process the loan application. Otherwise, the loan application is rejected.”

Many commentators and journalists reacted with alarm, while Facebook has not offered comment on the story. It is unclear whether or not a product will be developed out of this particular embodiment of the invention. A Daily KOS headline proclaims that “Facebook Gets Patent to Discriminate Against You Based on Your Social Network”, and a Popular Science writer notes that “It’s totally not something straight out of a cyberpunk dystopia”. This MSN article warns readers to purge their less trustworthy friends, though it also notes that the technology could relegate some consumers to riskier lenders. In the non-financial press, less attention is given to the potential upshots for thin-file loan applicants. The list of concerned news outlets stretches well beyond the first page of search results I examined after Googling the patent’s text.

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> Posted by Center Staff

On Wednesday, a new joint-initiative was launched that puts free financial education lessons into the phones of Tigo’s seven million mobile subscribers in Colombia. The service, Su Dinero (Your Money), features online financial education content from Microfinance Opportunities (MFO) tailored to the local Colombian context. Supported by project partners DAI and Souktel, the financial education platform is housed on Facebook’s Internet.org phone application. Though web-based, the app can be accessed by Tigo’s mobile subscribers without cost or data charges due to the businesses’ unique arrangement, aligned with Internet.org’s social mission: extending affordable internet access to the five billion people around the world who don’t have it.

Less than a third of the global population use internet-based financial or commercial services. By and large this isn’t a reflection of a lack of connectivity, as mobile phone reception now covers about 85 percent of the inhabited world, although smart phones penetration is far lower. Internet.org, founded by Facebook in 2013, is out to make internet access 100-times more affordable and increase uptake worldwide by targeting the following barriers: cost of devices; cost of service plans; lack of content in local languages; limited availability of power sources; difficulty in networks supporting large amounts of data; lack of awareness of the value of the internet; and remaining gaps in mobile network connectivity.

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> Posted by Danielle Piskadlo, Manager, Investing in Inclusive Finance, CFI

It is expensive to be poor. Case in point, if you don’t have access to a bank account and need to send money to a friend or family in a different location, often your only choice is an expensive cash wiring service. Last year the World Bank found that the average cost of remittance services worldwide was 9 percent.

Well, these rates could be changing quicker than anticipated. On the heels of rumors that Facebook is preparing to offer money transfer services, it was officially announced that Walmart will be offering cash transfers for customers between stores, and doing so at their famous Walmart prices.

Say what you will about Walmart, it is hard to dispute that they know how to lower prices. At least initially, they will provide cash transfer services at significantly cheaper rates than most money transfer service providers. For instance, to send $900 between Walmart stores would only cost customers $9.50, a Walmart press release indicates. Transferring the same amount via Western Union would cost at least $52, according to their online price estimator, calibrated for my sending city of Boston.

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> Posted by Jeffrey Riecke, Communications Associate, CFI

A few days ago news broke that Facebook, the social media giant with over a billion users worldwide, is making preparations to begin offering international money transfer services. Although the development has been dismissed by Facebook as rumor, the prospect of this enormous network enabled for money transfer and the huge global need for this service makes this a story worth following.

The news, initially shared by the Financial Times and sourced from individuals involved in the proceedings, indicates that Facebook is weeks away from securing regulatory approval from Ireland’s central bank to allow its users to store money on the site and use it to pay others. Facebook’s headquarters for Europe, the Middle East, and Asia is in Dublin. If approved, Facebook would be permitted to issue units of stored monetary value represented as “claims” against the company. Regulation in this area pertaining to Europe would allow approval in Ireland to green light services throughout the entire continent. The Financial Times also mentions that Facebook has had discussions about potential partnerships with several start-ups that offer international money transfer services through both smartphone and online platforms.

Facebook’s reach is massive, 1.23 billion at the end of last year, and it’s becoming increasingly diverse. Last week, thanks to increases in internet access and mobile penetration, the company achieved a milestone in India: 100 million users. Some analysts say by the end of this year India will surpass the United States (with 180 million) as the country with the most Facebook users. The social media site is big elsewhere in Asia, too. It is the most popular social network service in all but six of the region’s countries. After the US and India, Facebook’s largest countries by-users include Brazil, Indonesia, Mexico, Turkey, the United Kingdom, and the Philippines. Facebook has a large presence in Africa, as well, with 13 million users in Egypt, 9.4 million in South Africa, 5.3 million in Nigeria, 1.8 million in Kenya, and 1.4 million in Ghana.

Like Facebook, remittances volumes are increasing on the whole around the world. In a new brief on remittances and migration released last week by the World Bank, it’s shown that remittances to developing countries reached about $404 billion in 2013, an increase of 3.5 percent over 2012. Annual growth is expected to increase to an annual average of 8.4 percent over the next three years. In 2013, India received the most international remittances with $70 billion, followed by China with $60 billion, and the Philippines with $25 billion.

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Credit Suisse is a founding sponsor of the Center for Financial Inclusion. The Credit Suisse Group Foundation looks to its philanthropic partners to foster research, innovation and constructive dialogue in order to spread best practices and develop new solutions for financial inclusion.

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The views and opinions expressed on this blog, except where otherwise noted, are those of the authors and guest bloggers and do not necessarily reflect the views of the Center for Financial Inclusion or its affiliates.