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> Posted by Alexandra Rizzi, Deputy Director, the Smart Campaign

Defaulting on a loan can have very serious consequences for both financial providers and low-income families, but to-date the microfinance industry has not gathered systematic information on how financial institutions serving the poor treat defaulting clients.

While many assume that financial institutions treat defaulting clients in similar ways, anecdotally there appear to be big differences across countries and between providers. Many questions exist around what policies and practices kick into motion after a client defaults and what could drive differences in practice across or even within countries (i.e. regulation vs. culture vs. educational levels of loan officers vs. how an MFI prices for risk etc).

To begin to address this knowledge gap the Smart Campaign is launching an exploratory project to map out default management practices among providers in several key markets in order to analyze trends and determinants, and to extract good practices. But before jumping into the key markets, as an initial step the Campaign has created a basic survey for its endorsers, partners, and other interested parties to take so that we might first learn more about default management.

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> Posted by Center Staff

The Smart Campaign recently released the following press release to announce fourteen microfinance organizations with outstanding Codes of Ethics.  

Washington, DC, April 18, 2012 — The Smart Campaign, a global initiative to incorporate strong client protection practices across the microfinance industry, today recognized 10 microfinance institutions (MFIs) and four microfinance associations for their excellent Codes of Ethics. These Codes are now published as examples for the industry on the Smart Campaign website. Read the rest of this entry »

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