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> Posted by Joseph Smolen, Summer Associate, CFI
Are MFIs evolving enough to maintain relevance as a driving force in the sub-Saharan African (SSA) economy?
A recent survey of board members of microfinance institutions (MFIs) in SSA revealed two shortcomings at the governance level: 1) MFIs boards and leadership are not effectively incorporating new technologies and 2) there is a systemic lack of awareness related to market forces and competition. Taken together, these two areas of deficient governance suggest MFIs are not evolving quickly enough, and definitely not at the rapid pace of economic growth in SSA.
Which leads us to ask: are MFIs at risk due to their slowly evolving, and sometimes insular, business practices? The answer to this question is an emphatic no….for now. MFIs have been and will continue to be a key driver of economic growth, poverty alleviation, and financial inclusion in the region. However, sub-Saharan Africa is experiencing unprecedented growth, catalyzed by a variety of macro-level influences. This new dynamism in SSA (the second fastest region-wide growth, behind only developing Asia) brings with it faster change than previously seen in the SSA economy. What does this mean for microfinance? Simply that evolution has now become more critical than ever.
The economic changes in SSA bring with it myriad opportunities – both for domestic residents and foreign investors. Most striking is the increasing eagerness for foreign direct investments (FDI) in SSA. Currently, FDI has taken the form of large-scale investment in established institutional players with little effect on the lower income customer base of MFIs. As capital flows continue to seek opportunities, this could easily change, and other players could contest the space MFIs have historically occupied in the marketplace. While financial services to previously excluded individuals does not necessarily have to be provided by MFIs, there are significant risks that the microfinance space will be impinged upon by mainstream market players such as commercial or mobile banks as well as non-mission driven debt funds. The consequences of such changes include:
With under 40 days to go, the 17th Microcredit Summit is rapidly approaching. CFI’s Josh Goldstein will be speaking during a plenary session focused on new innovations for microfinance and other financial inclusion interventions to more effectively reach the excluded. With the theme “Generation Next: Innovations in Microfinance,” this should be a great opportunity to explore what is on the horizon to achieve full financial inclusion. In this post, Josh discusses industry context surrounding the Summit, and what he hopes he and those in attendance will be able to take away from the event.
I am a sometime skeptic about the proliferation of microfinance conferences, but the upcoming Microcredit Summit in Merida, Mexico seems particularly important and timely. Personally, I am very excited about it. (In the spirit of full disclosure, I should add that I will be a speaker, and of course piqued vanity can certainly lead to bias, but I don’t suspect this is the case here.)
> Posted by Juan Blanco, Associate, Financial Inclusion 2020, CFI
Mobile money services have spread like wildfire, making people less cash-reliant and able to easily carry out transactions like bill payments and money transfers. GSMA’s Mobile Money for the Unbanked program identified 14 mobile money sprinters – leaders of some of the fastest growing mobile deployments in the world. Among these, three case studies from mobile money services in Pakistan, Somaliland, and Zimbabwe have been published. The case studies highlight the reasons why these particular schemes have achieved significant customer bases and transactions volumes since their deployments.
Easypaisa (Pakistan). After only 11 months, Easypaisa registered 5 million transactions and by the end of 2012 it had 100 million transactions with a volume of $US 1.4 billion. Easypaisa was created in late 2009 by the MNO Telenor Pakistan and Tameer Bank, after Telenor acquired a 51 percent stake in Tameer. Telenor acknowledged that launching a mobile wallet product wouldn’t be the ideal way to set up Easypaisa since they only had a 22 percent market share and so the product wouldn’t encompass 40 million non-Telenor customers. Furthermore, regulations in the country called for very comprehensive Know-Your-Customer (KYC) procedures, creating the additional obstacles of increased registration cost and time.
> Posted by Danielle Piskadlo, Manager, Investing in Inclusive Finance, CFI
Fifteen years ago in the microfinance space you may have been able to get away with understanding very little about your clients. Without much competition, MFIs could probably still make a decent profit by offering one product to all their clients using only one delivery channel. Thankfully, those days are gone.
The base of the pyramid is no longer a hidden or forgotten market segment. In fact, according to the recently-released 2014 Microfinance Banana Skins report, the pendulum is swinging in the opposite direction. Overindebtedness once again tops the charts as the biggest perceived risk, perhaps indicating that many clients are now able to gain access to multiple services providers. In some areas, an excess of providers may now be crowding the market.
> Posted by Rishabh Khosla and Vikas Raj, Senior Investment Analyst and Senior Investment Officer, Accion Venture Lab
In May, India’s new government, led by Narendra Modi, was elected in a landslide. Popular frustration with the Congress Party’s increasingly ineffectual 10-year reign, made most visible by persistently low GDP growth, allowed for one of the most lopsided victories in Indian history, and the first time a non-Congress candidate had an outright majority in parliament. Wisely, Modi focused his election campaign rhetoric on economic issues and more efficient governance to revive GDP growth. The markets have reacted positively: the bell-weather BSE stock-index is up 20 percent since the start of the year. Two weeks ago, the government finally proposed a budget for the next year – the first real concrete recommendations for the economy since coming to power two months ago.
India is a key market for financial inclusion investors like Accion Venture Lab because of the size, depth, and strength of its entrepreneurial pool, as well as the persistent lack of financial services for the poor. Despite the huge success of microfinance in India, two-thirds of the working-age population lacks a bank account, mobile payments have yet to take off, and access to credit for small and medium enterprises (SMEs) remains abysmal.
> Posted by Jeffrey Riecke, Communications Associate, CFI

Rwanda has a lot to celebrate in terms of financial inclusion these days. Last week in Kigali the National Bank of Rwanda (NBR) hosted a conference in partnership with the World Bank, the African Development Bank, and the Alliance for Financial Inclusion (AFI) commemorating their 50-year anniversary. At the event, titled Financial Inclusion for Inclusive Growth and Sustainable Development, NBR Governor John Rwangombwa highlighted the country’s recent rise in access levels, from 48 to 72 percent between 2008 and 2012 across formal and informal providers. Rwanda now has the laudable goal of increasing this figure to 90 percent by 2020. To help it get there, on Friday the World Bank launched a $2.25 million program supporting key financial inclusion areas for the country.
Along with overall exclusion rates dropping from 52 to 28 percent over 2008 to 2012, formal services access increased from 21 to 42 percent during the same period, according to the 2012 FinScope Rwanda Survey. The new government goal of 90 percent access by 2020 is an extension of the country’s Maya Declaration Commitment of 80 percent access by 2017. Rwanda’s growth in formal access can be attributed to products offered by both banks and non-bank providers, like the country’s community savings and credit cooperatives known as Umurenge SACCOs. Over the past three years, Umurenge SACCOs have attracted over 1.6 million customers. Ninety percent of Rwandans live within a 5 km radius of one of the cooperatives. Countrywide, the number of MFIs, including Umurenge SACCOs, increased from 125 to 491 between 2008 and December 2013. Elsewhere in the sector, over the last three years, the number of banks increased from 10 to 14, the number of insurance companies increased from 9 to 13, and the number of pension providers increased from 41 to 56.
> Posted by John Gitau, CEO, Kenya Financial Education Centre
A year ago today, I lost a nephew, John Gachoka. He was 33 years old. As it is our tradition, my family met to make burial arrangements. We drew a tentative funeral budget of $1,870 all expenses inclusive.
John worked in a factory earning a salary of $94 a month ($3 a day). He lived with his family of four (wife and three small children, eldest aged 8) in a single room in a low-income neighborhood, rented for $10.58 a month. He belonged to the bottom of the pyramid.
Characteristic of the warmth that pervades people at the BoP, John’s colleagues joined his neighbors and they drew up a parallel funeral budget in consultation with John’s widow. We, as the larger family, were not aware of another budget until the third day when we joined the colleagues and neighbors meeting. It was time to develop one concrete program.
The chairperson of that committee gave me the budget they had drawn. It read a total of $635, all inclusive expenses, morgue to grave. The budget had all the components we as a family had listed, except that the figures were lower. For example, we had a budget of $295 for the coffin. Their budget for the same was $175. We had a food budget of $300 while theirs was $115. Correctly, they had a similar estimated attendance of 200 people, as we had.
This being a financial inclusion blog space, you must be wondering where a funeral comes in. Please bear with me. There is a grave financial management lesson herein.
> Posted by Jamie M. Zimmerman, Senior Policy Consultant, CGAP
Achieving financial inclusion by 2020 will depend in large part on the proliferation of fast, affordable, and accessible digital financial services (DFS). Indeed these effective, scalable models were a clear theme at the FI2020 Global Forum hosted by CFI last fall. Yet as excitement for DFS dominated much of the public discussion, a small and diverse set of financial inclusion leaders convened a private side-meeting to discuss an often-overlooked question: what are the consumer risks to these new, innovative digital models?
The meeting, co-hosted by CGAP and UNCDF’s Better Than Cash Alliance, introduced the concept of “responsible digital finance” and revealed heightened awareness of and interest in an array of issues related to the potential consumer risks of digital financial services, including:
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> Posted by Center Staff
This edition of top picks features posts on how to effectively deploy new technologies to the base of the pyramid, the increasing prominence of mobile savings and credit services, and the growing potential for impact investing in microinsurance.
How can innovative technologies be distributed and adopted at scale in the last mile? Tomohiro Hamakawa of Kopernik addresses this question in a new post on Next Billion. Drawing from a recent Kopernik report, Hamakawa expounds on five key factors to serve as guiding principles in the roll-out of empowering technologies to the BoP: activating a local network of trust; lowering financial barriers; riding the technology adoption wave; focusing on tangible benefits; and staying engaged, showing commitment.


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