Comments on: Surprising Lessons from a 20th Century Encyclopedia Salesman for Client Protection Today: A Holiday Parable http://cfi-blog.org/2010/12/14/surprising-lessons-from-a-20th-century-encyclopedia-salesman-for-client-protection-today-a-holiday-parable/ Thu, 11 Sep 2014 16:05:17 +0000 hourly 1 http://wordpress.com/ By: What Really Works (And What Clearly Doesn’t) « http://cfi-blog.org/2010/12/14/surprising-lessons-from-a-20th-century-encyclopedia-salesman-for-client-protection-today-a-holiday-parable/#comment-1600 Tue, 26 Jul 2011 13:38:47 +0000 http://centerforfinancialinclusionblog.wordpress.com/?p=2394#comment-1600 [...] Surprising Lessons from a 20th Century Encyclopedia Salesman for Client Protection Today: A Holiday … [...]

]]> By: Tom Roose http://cfi-blog.org/2010/12/14/surprising-lessons-from-a-20th-century-encyclopedia-salesman-for-client-protection-today-a-holiday-parable/#comment-1067 Fri, 17 Dec 2010 15:55:10 +0000 http://centerforfinancialinclusionblog.wordpress.com/?p=2394#comment-1067 Excellent article. The mixed incentives are challenging — how do you create a culture where an MFI loan officer actively seeks to diminish the ‘honored guest’ phenomenon, since that creates such an advantage to his/her likelihood of succeeding in making a loan (selling the product)?

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