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May 22, 2013 in Center for Financial Inclusion, Financial Inclusion, Microfinance, Microfinance CEO Working Group, Social Performance | Tags: Financial Inclusion, Microfinance, Microfinance CEO Working Group, Social Performance, Social Performance Task Force, Universal Standards of Social Performance Management | Leave a comment
> Posted by Meghan Greene, Manager, Microfinance CEO Working Group
Last June, at the annual Social Performance Task Force meeting in Jordan, the members of the Microfinance CEO Working Group and their lead social performance directors announced their plan to conduct the first large-scale analysis of the Universal Standards for Social Performance Management (USSPM) in practice, a process we called “beta testing.” You may recall our blog post about the plan last summer.
After a year of work, we’re ready to share our results, as detailed in the new working paper, “Insights from ‘Beta Testing’ the Universal Standards for Social Performance Management.”
As many of you know, the Universal Standards for Social Performance Management are a set of 99 “Essential Practices,” organized into six sections:
- Section 1: Define and Monitor Social Goals
- Section 2: Ensure Board, Management, and Employee Commitment to Social Goals
- Section 3: Treat Clients Responsibly (Essentially tracking the Smart Campaign)
- Section 4: Design Products, Services, Delivery Models, and Channels that Meet Clients’ Needs and Preferences
- Section 5: Treat Employees Responsibly
- Section 6: Balance Financial and Social Performance
The Universal Standards are considered applicable to all double bottom line microfinance institutions, and meeting the Standards signifies that an institution has strong social performance management practices. Clearly, implementing all 99 Essential Practices requires careful thought, planning, and execution, but we wanted to learn more about the process of translating the Standards into action. We partnered with more than 20 MFIs to work to answer a number of questions, including: Read the rest of this entry »
March 29, 2013 in Center for Financial Inclusion, Client Protection, Financial Inclusion, Investing in Inclusive Finance, Microfinance, Smart Campaign, Social Performance | Tags: Blue Orchard, Certification, CGAP, Client Protection, Client Protection Principles, Incofin, Investing in Microfinance, Microfinance, Oikocredit, PIIF, Smart Assessments, Social Performance, Social Performance Task Force, The Smart Campaign, Universal Standards of Social Performance Management | Leave a comment
> Posted by Antonique Koning and Kate McKee, Microfinance Specialist and Senior Adviser, CGAP
The following post was originally published on the CGAP Blog.
Microfinance investors are now openly discussing responsible investment, including balancing returns and how to reduce risks of market saturation and over-indebtedness, more than ever before. Investors agree it’s time for action. At the mid-year Social Investor Roundtable, convening of the Sangam Group (CEOs of the ten largest MIVs) and annual Development Finance Institutions (DFI) consultation on responsible finance last month they agreed on a “to-do” list of six concrete actions:
1. Join the discussion on balanced returns: Many participating investors had signed the Principles for Investors in Inclusive Finance (PIIF). Most agree that the balanced returns principle is the most difficult to pin down. The topic came up frequently: How much is too much, when it comes to prices and profits in the sector? Several MIV CEOs asserted that their commercial business model was the most effective way to drive responsible financial inclusion at scale. Eyebrows around the room shot up when one fund manager stated the target return of his fund: 20 percent. Other fund managers disagreed with the philosophy that such returns are consistent with responsible practice and desirable client outcomes. “We’re fooling ourselves” to suggest that there are few trade-offs between the financial and social bottom lines, they said. By policy some funds agree to take a lower return in the short run if it translates into better rural outreach or services like deposits that clients need and want. Sangam MIVs formed a working group on balanced returns and will feed their perspectives into related discussions led by the PIIF and Social Performance Task Force (SPTF). If you’re an investor, you should join one of these processes and help the search for a pragmatic but meaningful understanding on balanced returns.
2. Use the new Lender Guidelines on avoiding over-indebtedness. Market saturation was another hot topic: What can and should investors do about risks of market saturation and over-indebtedness? Investors in the AvOID Working Group have developed a Lender Code of Practice, which outlines steps investors should take in market analysis, due diligence, monitoring, and governance engagement. The Code has now been finalized and integrated in the PIIFs. Your investment organization can benefit by integrating the guidelines into your processes.
3. Support country-level research on market saturation and over-indebtedness: In addition to guidance that individual investors can use to rein in over-indebtedness, investors are also working together on analyzing such risks at the country or market level. DFIs and MIVs have supported this work in countries such as Azerbaijan, Bosnia-Herzegovina, Kosovo, the Kyrgysz Republic. Most recently, Blue Orchard, Incofin, and Oikocredit stepped up to jointly fund an innovative methodology in Cambodia that combined country-level proxies for market penetration, indicators of MFI lending practices, and surveys and qualitative research on borrower indebtedness and related factors. Findings were presented at the Social Investor Roundtable and will be formally released later this month. Sangam members committed funding to replicate the study elsewhere. Other investors can join and support expansion of this important work in additional markets.
November 6, 2012 in Center for Financial Inclusion, Client Focus, Client Protection, Events, Financial Inclusion, Microfinance, Microfinance CEO Working Group, Social Performance | Tags: AFMIN, Alex Counts, CGAP, Client Protection, Grameen Foundation, Microfinance, Microfinance CEO Working Group, Social Performance, Social Performance Task Force, Uganda, Universal Standards of Social Performance Management, VisionFund International | Leave a comment
> Posted by Mary Jo Kochendorfer, Manager, Social Performance Management Center, Grameen Foundation
This post by Mary Jo Kochendorfer was originally published on the Progress out of Poverty blog. Progress out of Poverty is an initiative of the Grameen Foundation that assists microfinance institutions and other organizations measure and track the poverty levels of groups and individuals, and in turn better manage their programs.
This past summer, the microfinance industry recently celebrated a milestone when the Social Performance Task Force (SPTF) released the Universal Standards of Social Performance Management (USSPM) after a worldwide consensus-building effort. After much work and collaboration, the microfinance industry, by way of the SPTF, came together and put forth standards which outline the best practices for monitoring and managing social performance. The SPTF defines social performance as “the effective translation of an institution’s social mission into practice in line with accepted social values.” Following the SPTF annual meeting back in June, regional microfinance networks have also prioritized social performance in their agendas.
Last month, the Africa Microfinance Network (AFMIN) hosted its annual conference in Kampala, Uganda to discuss “the State-of-the-Practice of Social Performance Management in Africa.” While there, I participated in a panel on Poverty Measurement Tools along with colleagues from Caurie-Microfinance, VisionFund International and CGAP.
>Posted by Danielle Donza
Several years ago the Council of Microfinance Equity Funds (CMEF) created a small booklet containing governance guidelines for microfinance institutions. The booklet quickly became a minor classic: it was translated into multiple languages and dozens of MFIs used it as a guide to operations for their own boards.
Then came the 2008 global financial crisis and a number of market-specific microfinance crises in several countries. These crises served to highlight the need for strong, mission-led governance by MFIs. Lessons from these events did not alter the core principles found in the original Guidelines, but they revealed a need for greater attention to areas such as risk management and social performance. In response to these lessons, CMEF is releasing a revised version of the guidelines, “The Practice of Corporate Governance in Microfinance Institutions.” Read the rest of this entry »
August 2, 2012 in Blogosphere, Center for Financial Inclusion, From the Field, Social Performance | Tags: Accion Ambassadors, El Comercio, Paraguay, Planet Rating, Social Performance, Social Performance Task Force | Leave a comment
>Posted by Sergio Guzman
Juan starts out with an interesting question–is measuring social performance similar to measuring love? How can it be quantified? Indeed, social performance can be an abstract concept and at times it seems a bit difficult to measure. However, there are Social Performance Standards have been specially designed in order to give us a better idea how MFIs are working not only towards the idea of improving clients life, but also making sure that their products are not making them any worse off.
Now, with some markets showing signs of saturation, managing social performance goals might be secondary for some bottom line focused institutions who might want to focus on their core business. Notwithstanding, this has proven to be a differentiating factor for many microfinance institutions like El Comercio who see this as a strategic objective. Or as we call it, Smart Microfinance.
Have you read?
> Posted by Julie Shea
Large scale commercialization of microfinance institutions (MFIs) has led to an increased focus on profitability and with that a growing fear of “mission drift.” In an industry facing increased demands for both social and financial performance, how can investors in microfinance funds ensure that both of these “bottom lines” are appropriately balanced? One way is to create incentive structures that measure and compensate fund managers and the managers of the microfinance institutions (MFIs) in which they invest in accordance with the stated mission of the fund.
Paul DiLeo of Grassroots Capital Management, in his recently published paper, Re-Positioning Microfinance with Impact Investors: Codes of Conduct and “Social First” MFIs, argues that investors should do a better job of articulating their fund’s priorities. Rather than promoting a single, standard model, DiLeo promotes a framework, developed by the Monitor Institute, that more clearly positions funds along a spectrum from “Social First” to “Financial First”. In adopting this framework, investors are encouraged to provide transparency and to attract likeminded investors that support the mission of the MFI. Read the rest of this entry »
> Posted by Steve Wright, Director, Social Performance Management Center, Grameen Foundation and Kate Griffin, Director, Solutions for the Poorest, Grameen Foundation
In the recent New York Times article, “How Companies Learn your Secrets”, Charles Duhigg discusses how companies can use demographics and data on personal consumption behavior to manipulate shopping habits and attract new customers. Target, for example, can predict if a customer is pregnant, what trimester she is in, and, with this information, target baby-related advertisements to her. For many consumers, this use of “big data” (very large and complex data sets and the analytics to mine them), seems like an unacceptable intrusion of privacy. For many of us working in microfinance and development, this concept produces a reflexive “Eewww,” probably because our goals are much less about directing consumption through marketing than they are about increasing the opportunity and capacity to consume.
Despite this initial reaction to the manipulation of customer data to drive profits, the use of big data can actually prove very effective for the fields of microfinance and financial inclusion. At Grameen Foundation, we strive to: 1) examine large datasets to find relevant patterns and leverage opportunities, and 2) build tools and systems that use data to enable the poor to improve their quality of life. Read the rest of this entry »
> Posted by Elizabeth Davidson
Last Monday, January 30, Milford Bateman, author of Why Doesn’t Microfinance Work? The Destructive Rise of Local Neoliberalism, and David Roodman, author of Due Diligence: An Impertinent Inquiry into Microfinance, faced off in a debate about microfinance and the future of financial inclusion. The event, held at the QED Group and co-hosted by USAID and the Financial Inclusion Forum, was moderated by Chuck Waterfield, founder of MFTransparency.
To say the debate was contentious would be an understatement. Provocative, lively, and fast-paced also describe the two-hour event. Those of us from the Center for Financial Inclusion who attended the debate have been all a-buzz ever since.
The obvious differences in Bateman’s and Roodman’s debating styles were central to how we interpreted the arguments both men offered. As Holly Padgett articulated:
Bateman focused his arguments on extremism and was very eager to simplify the matter at hand. His style of debating clearly and attractively conveyed his principal arguments while avoiding supporting evidence. On the other hand, Roodman analyzed both negative and positive evidence of microfinance before developing a more nuanced, less decisive argument. Read the rest of this entry »
> Posted by Center Staff
ReVista: Harvard Review of Latin America has just released an issue that maps out Bolivia’s changing social, political, cultural, and economic landscape.
CFI Managing Director Beth Rhyne’s article “Microfinance: A World-Class Performance” takes readers on a tour of the “Bolivian model” of microfinance, which has “led to the transformation of dozens of MFIs around the world, launching the expansion of microfinance from a few tiny, donor-driven programs to a global industry that today brings access to financial services to 150 million people.”
Rhyne’s analysis begins:
When I first saw the photos of the sacking of BancoSol, I cried. The slide show began with chaotic pictures of the mob hauling desks, computers and files into the street and setting them on fire. Next were two captured looters lying face down and handcuffed amid the wreckage of what hours before had been a functioning bank branch. Finally, next-day photographs documented the ravaged premises of BansoSol’s branches all over La Paz and El Alto.
Thinking back to 2003 when these events occurred, I ask three questions. Why did protestors ransack a socially motivated bank that lends to the poor? Why did that make me cry? And what has become of BancoSol and the rest of the microfinance sector since then? Read the rest of this entry »
> Posted by Center Staff
“Is Responsible Finance in Your DNA?” maps out “a way of doing business – a never-ending process of adapting your products, processes and policies to keep your clients at the center. “
Burbano, who is General Manager at Banco Solidario, uses his institution’s 15th anniversary as a starting point for reflections on two strategies: grounding the practice of responsible finance in your business model, and measuring your “responsible finance chromosomes.”
Burbano highlights the Smart Campaign‘s set of Client Protection Principles as a tool to “help MFIs to measure and evaluate the effectiveness of our responsible finance practice.” He places the Smart Campaign’s principles in the same toolkit with the Progress out of Poverty Index (PPI), Social Performance Ratings (with Planet Rating and Microfinanza Rating), and the Social Performance Indicators Audit Tool (SPI).
Burbano’s advice? Make responsible finance part of your institution’s DNA. We couldn’t agree more.
Have you read?